Need help removing a Google extension virus (?)

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meowwww

New Member
Thread author
May 2, 2024
2
Hello
Google Chrome is and always has been my default browser, but recently, whenever I searched something up, it automatically redirects to Bing. I'm pretty sure the perpatrator is an unfamiliar extension by the name 'DigitalisPurpurea'. It cannot be removed by using the remove button, deleting and reinstalling Google Chrome, resetting browser settings, and my attempts to follow online help using the terminal, Process Explorer, and many other malware scanners have failed. I have found an unfamiliar folder in my Local Appdata by the name 'Packages' that may (or may not) be what downloaded it, but when I try to delete it I am faced with a 'can't be completed because the folder or a file in it is open in another program.' message. Obviously I closed all programs and tried again but to no avail. I am hoping for some help, anything that might solve this. here is a photo of the extension. Thank you

438095046_1614929329346530_8330020279221975748_n.png
 

nasdaq

Moderator
Verified
Staff Member
Nov 5, 2019
1,453
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

I need more information only available on your system.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
L7kNU5y.jpg

Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png


Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
OR, you should restore the program from the Quarantine folder.
====
 

meowwww

New Member
Thread author
May 2, 2024
2
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

I need more information only available on your system.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
L7kNU5y.jpg

Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png


Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
OR, you should restore the program from the Quarantine folder.
====

OMG thank you so much for the speedy reply but when I logged back onto my computer today it was gone!! and my search engine is back to normal. I guess something I did last night worked. But thank you very much for the reply, I hope you have a good day and rest of life ♡
 
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