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1. General rules for all the forums : Rules 2. Specific rules for this forum: This section of the forum provides help in identifying, removing malware and other general questions about malware. Please note that forum is staffed by volunteers. Be patient whilst waiting for a reply - there are...
Right-click on esetonlinescanner_enu.exe and select Run as Administrator.
When the tool opens, click Get Started.
Read and accept the license agreement.
At the Welcome to ESET Online Scanner window, click Get Started.
Select whether you would like to send anonymous data to ESET.
Note: if you see the "Welcome Back to ESET Online Scanner" screen, click Computer Scan > Full Scan.
Click on the Full Scan option.
Select Enable ESET to detect and remove potentially unwanted applications, then click Start scan.
ESET will now begin scanning your computer. This may take some time.
When the scan is finished and if threats have been detected, select Save scan log. Save it to your desktop as eset.txt. Click on Continue.
ESET Online Scanner may ask if you'd like to turn on the Periodic Scan feature. Click on Continue.
On the next screen, you can leave feedback about the program if you wish. Check the box for Delete application data on closing. If you left feedback, click Submit and continue. If not, Close without feedback.
Open the scan log on your desktop (eset.txt) and copy and paste its contents into your next reply.
Click Search button and type Command Prompt
From the results, right click on the Command Prompt icon, and select Run as administrator
A Command Window will open.
Copy paste the command below into it, then press Enter
Code:
Dism /Online /Cleanup-Image /RestoreHealth
Once DISM has finished running ...:
Right click on the Start button and select Command Prompt (Admin)
When the Command Prompt Window opens, copy and paste the command below into it, and press Enter
Code:
sfc /scannow
Wait for the scan to finish.
Both will take quite some time to complete, so be patient. What they will do, is check your system files for corruption, and attempt (where possible) to repair any damaged ones they find.