Cyberghost not connecting

Elpibe

Elpibe

Level 3
Thread author
Verified
Sep 26, 2015
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Argentina
My problem i think it started when my premium key ended, and now i cant use cyberghost as free. I already try reinstalling, desactivating all my security programs, i dont know what else to try. It just say coneccting, and no error or anything happens (i click in connect come back after 20mins and nothing).
I try a paid VPN (a 3 day trial) to know if the problem was just for cyberghost or for all VPNs, and it worked fine.

Anyone had a similar problem or know a possible solution? i didnt find anything...
 
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Hanmin147 said:
did you check if the network adapter for cyberghost is enabled?
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I check in device manager if theres was any red cross or the yellow warning sign but didnt find anything, i dont know which network adapter is from cyberghost, because i dont see any adapter with CG name on it.
 
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Elpibe said:
I check in device manager if theres was any red cross or the yellow warning sign but didnt find anything, i dont know which network adapter is from cyberghost, because i dont see any adapter with CG name on it.
Click to expand...

The adapter would be named "ethernet 2" or something like that but the subtext would say "TAP-Windows Adapter V9".

You can also try uninstalling the adpater itself and reinstalling it through the CG app
 
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Ill try that when i get home, i uninstall 2 from other vpns, i remember i see a TAP-Windows Adapter V9, but instead of uninstall (cause i wasnt sure if it was from CG) i found a link to the adapter from openvpn (if im not wrong) and installed it.
 
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Hanmin147 said:
The adapter would be named "ethernet 2" or something like that but the subtext would say "TAP-Windows Adapter V9".

You can also try uninstalling the adpater itself and reinstalling it through the CG app
Click to expand...

It didnt work, i dont know what else to try :unsure: i dont remember any change in my pc from when CG worked fine to this day...
 
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You should contact support and see if they are able to assist you from there! Are you sure there aren't any error messages that pop up when you're trying to connect to the free servers?
 
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Emanuel Tomasin said:
When you reinstalled the program deactivated the beta option of the program? Greetings friend.
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Yes, beta is desactivated by default and i never activate it.

Emanuel Tomasin said:
Have you installed the update KB2750841? If so, remove it from your system. Restart and try again to connect. Greetings friend
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I tried that too...

I contact CG support, but they didnt help at all... They ask me if there was any error, and since there wasnt any, they told that they free servers are "a little bit crowded".

I use CG since a couple of years, and the free version before had a countdown of ppl connecting to a server. I remember that around 3k or 4k ppl connecting at the same time took me about 3 to 5mins to connect. Now i wait 20 - 30mins and nothing happen... so or they increase their "free planers" in the last 2 years by 6 times (25k ppl connecting at the same time) or they support sucks...
 
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