Troubleshoot Photos app crashing on Windows 10 1909

amirr

amirr

Level 27
Thread author
Verified
Top Poster
Well-known
Jan 26, 2020
1,614
1
5,545
2,569
41
Hi, I recently did a clean installation of 1909 64bit Pro.
Photos app crashing oftentimes.
I have ESET Internet Security.

It never happened before.
Photos app is my default photo viewer app.
Wondering Shutup10's app setting might cause this, but I doubt it.

My settings for Apps in Shutup10 are these below in this screenshot:
1596630815931.png


I forgot to mention that sometimes when I want to open an image, it crashes, then I close it, and then I open the same image, and it doesn't crash!
 
  • Like
Reactions: show-Zi and oldschool
Sort by date Sort by votes
security123 said:
Photo app run always without problems for me. With 1909 as well as with 2004 now.
Revert your "privacy" settings and if that doesn't help, try disable Eset.

The photo app run as AppContainer so it's much safer then any other picture program listed here.
Click to expand...
What about a paid app like Snagit, that has a photo editor/viewer?
 
  • +Reputation
Reactions: upnorth
Upvote 0
show-Zi said:
This is a topic I hear a lot recently. Probably caused by an app update around late July. In my case, I reset the settings and the problem went away.
Click to expand...
I did the reset, it worked, but the crash came back again. For now, I use my paid Snagit program.
 
  • Like
Reactions: show-Zi
Upvote 0
show-Zi said:
This is a topic I hear a lot recently. Probably caused by an app update around late July. In my case, I reset the settings and the problem went away.
Click to expand...
Thank you so much for the info. I agree with you. I will wait for the next updates and see if its resolved or not.
 
  • Like
Reactions: show-Zi
Upvote 0
Marko :) said:
Photos app is the first app I uninstall after clean installation of Windows 10. ImageGlass is better alternative. It's free, open source and simple to use.
Click to expand...
Very nice program, just tested it out. About as fast as Honeyview or faster!

SeriousHoax said:
Another light and fast alternative:

IrfanView - Official Homepage - One of the Most Popular Viewers Worldwide

IrfanView ... one of the most popular viewers worldwide.
www.irfanview.com www.irfanview.com
Click to expand...
The old school stand by! I still use it for simple editing and cropping.
 
  • Like
Reactions: show-Zi, Marko :), SeriousHoax and 1 other person
Upvote 0
The bug appears to be part of the Photos app version 2020.20070.10002.0, which is available right now from the Microsoft Store. Users who turned to the WWW to report the problem all point to the same behavior: the Photos app tries to launch, but instead of showing the actual image, it freezes with a white screen and nothing more.
Click to expand...
news.softpedia.com

Microsoft Breaks Down the Default Windows 10 Image Viewer

The Photos app no longer works, freezes on launch
news.softpedia.com news.softpedia.com

P.S.: I do not have such a problem on any PC. I guess clearing some caches, using wsreset tool and such probably solves this?
 
  • Like
Reactions: show-Zi, amirr, ForgottenSeer 85179 and 1 other person
Upvote 0
It's already a solved topic, but I think that there are people who suffer from similar problems, so I will post it.
First reset the settings. Create an album automatically → Try turning it off. If that doesn't fix it, reinstall the app.
 
  • Like
Reactions: roger_m, amirr and Gandalf_The_Grey
Upvote 0

You may also like...